Help Desk

Signing up as an Doctor 2

• How do I sign up as an Expert?
• How soon will my account get activated?

Managing your Expert Account 7

• How will customers connect with me?
• Why is my profile appearing below other Experts?
• Can I edit my profile?
• I have forgotten my password. How can I recover it?
• I have forgotten the email id I registered with. How do I retrieve it?

View all 7

Using Expert Tools 3

• How do I appear online on the website?
• Is there an option to appear online only for one tool?
• How do Appointments work?

Plans & Pricing 2

• How can I upgrade my plan?
• On what basis is the revenue share decided?

My Earnings / Payments 4

• Where can I check my payments?
• How will I receive my payments?
• I have some payment related queries. Whom should I contact?
• In case of cancellations or refunds to customers, will my payment be affected?

General Questions 2

• How can I give a free session ?
• Why should I give a FREE session ?

Creating an Account 1

• Why do I need to create an account?

OyeHelp Wallet 4

• How can I add money to my wallet? I want to talk to an Expert / Doctor.
• How can I check if the payment has been updated in my account?
• Do you take COD payments?
• I have paid/ recharged/ added money to my wallet but my balance is not showing the updated balance. What do I do?

Consulting a Doctor/ an Expert 6

• How do I consult a Doctor/ an Expert? On Phone / Video / Chat ?
• How do I consult a Doctor/an expert over the Phone?
• How do I consult an expert over Video?
• How do I consult an expert over Chat?
• I’m not getting a call back on my phone. Why?

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Managing your User Account 4

• How do I check my Account Balance?
• I have forgotten my password. How do I recover it?
• Can I receive calls on a number that is not registered with OyeHelp.com?
• Where can I check my past consultations/ usage history with doctors/ experts?

Refunds 1

• If I am not satisfied with the advice provided by the doctor/ expert, will I get a refund?