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Help for Users
Creating an Account
Why do I need to create an account?
How can I add money to my wallet? I want to talk to an Expert / Doctor.
How can I check if the payment has been updated in my account?
Do you take COD payments?
I have paid/ recharged/ added money to my wallet but my balance is not showing the updated balance. What do I do?
Consulting a Doctor/ an Expert
How do I consult a Doctor/ an Expert? On Phone / Video / Chat ?
How do I consult a Doctor/an expert over the Phone?
How do I consult an expert over Video?
How do I consult an expert over Chat?
I’m not getting a call back on my phone. Why?
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Managing your User Account
How do I check my Account Balance?
I have forgotten my password. How do I recover it?
Can I receive calls on a number that is not registered with OyeHelp.com?
Where can I check my past consultations/ usage history with doctors/ experts?
If I am not satisfied with the advice provided by the doctor/ expert, will I get a refund?
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