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Knowledge base
Help for Doctors
Signing up as an Doctor
2
How do I sign up as an Expert?
How soon will my account get activated?
Managing your Expert Account
7
How will customers connect with me?
Why is my profile appearing below other Experts?
Can I edit my profile?
I have forgotten my password. How can I recover it?
I have forgotten the email id I registered with. How do I retrieve it?
View all 7
Using Expert Tools
3
How do I appear online on the website?
Is there an option to appear online only for one tool?
How do Appointments work?
Plans & Pricing
2
How can I upgrade my plan?
On what basis is the revenue share decided?
My Earnings / Payments
4
Where can I check my payments?
How will I receive my payments?
I have some payment related queries. Whom should I contact?
In case of cancellations or refunds to customers, will my payment be affected?
General Questions
2
How can I give a free session ?
Why should I give a FREE session ?
Help for Users
Creating an Account
1
Why do I need to create an account?
OyeHelp Wallet
4
How can I add money to my wallet? I want to talk to an Expert / Doctor.
How can I check if the payment has been updated in my account?
Do you take COD payments?
I have paid/ recharged/ added money to my wallet but my balance is not showing the updated balance. What do I do?
Consulting a Doctor/ an Expert
6
How do I consult a Doctor/ an Expert? On Phone / Video / Chat ?
How do I consult a Doctor/an expert over the Phone?
How do I consult an expert over Video?
How do I consult an expert over Chat?
I’m not getting a call back on my phone. Why?
View all 6
Managing your User Account
4
How do I check my Account Balance?
I have forgotten my password. How do I recover it?
Can I receive calls on a number that is not registered with OyeHelp.com?
Where can I check my past consultations/ usage history with doctors/ experts?
Refunds
1
If I am not satisfied with the advice provided by the doctor/ expert, will I get a refund?
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