Free sessions are given to any customer who is consulting you for the first time. These sessions are automatically stopped at 15 minutes and are important as they lead to more paid sessions. Free sessions allow you and the customer to
- Discuss your charges
- Discuss the customer's problem
- Evaluate if you can help the customer
If the customer wishes to seek the actual consultation during the free session, you can always ask them to recharge and call back for a paid session.